AI-Assisted Network Incident Resolution

Telecommunications (B2B)

Overview

Enable NOC engineers at tier-1 telecom operators to resolve customer-impacting network incidents in under 10 minutes with complete audit trails and minimal manual intervention

Key Stakeholders

  • NOC Engineer - Faster root-cause analysis, fewer escalations

  • Operations Manager - Lower MTTR, compliance-ready audit processes

  • Telecom Customers - Rapid service restoration

  • Agent Developers - Performance-based compensation

Technical Architecture

Deployment: Coral-powered multi-agent mesh in telecom's private cloud Integration: OSS/BSS stack integration with Slack notifications

Agent Ecosystem

  • Sorter Agent - Classifies and routes incidents

  • Diagnostic Agent - Analyzes logs and identifies root causes

  • Resolution Agent - Creates tickets and dispatch procedures

Workflow

  1. Incident Detection - Monitoring system triggers LinkDown alert to Sorter Agent

  2. Classification - Sorter tags incident (Network/Layer 2) and spawns Diagnostic Agent

  3. Root Cause Analysis - Diagnostic Agent analyzes router logs, identifies fiber cut location

  4. Automated Response - Resolution Agent creates trouble ticket, dispatches field tech, posts mitigation plan

  5. Human Approval - NOC Engineer reviews Slack summary and approves action

  6. Settlement - Agents claim fees, protocol takes 2% fee, unused tokens refunded

  7. Documentation - MTTR recorded, audit trail stored, KPIs updated

Failure Handling

  • Low Confidence Scenarios - Human review triggered when diagnostic confidence < 80%

  • Budget Controls - Session pauses when spending hits cap, requires manager approval

FAQ's

What is the Internet of AI Agents?

What is the Coral Protocol?

What is the Coral Server?

How can I work with Coral?

What technologies and frameworks does Coral support?

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Join the waitlist to keep up with Coral Protocol.

©2025 Coral Protocol.

FAQ's

What is the Internet of AI Agents?

What is the Coral Protocol?

What is the Coral Server?

How can I work with Coral?

What technologies and frameworks does Coral support?

Subscribe to our newsletter

Join the waitlist to keep up with Coral Protocol.

©2025 Coral Protocol.

FAQ's

What is the Internet of AI Agents?

What is the Coral Protocol?

What is the Coral Server?

How can I work with Coral?

What technologies and frameworks does Coral support?

Subscribe to our newsletter

Join the waitlist to keep up with Coral Protocol.

©2025 Coral Protocol.