Proactive Customer Churn Prevention
Telecommunications (B2C)
Overview
Reduce monthly churn by detecting high-risk subscribers and automatically launching personalized retention offers before customers leave.
Key Stakeholders
Marketing Teams - Improved retention rates and ROI tracking
Customer Experience Teams - Proactive customer care
Subscribers - Relevant offers and improved service
Agent Developers - Usage-based revenue model
Marketing Teams - Improved retention rates and ROI tracking
Customer Experience Teams - Proactive customer care
Subscribers - Relevant offers and improved service
Agent Developers - Usage-based revenue model
Technical Architecture
Deployment: Coral multi-agent workflow integrated with CRM systems
Data Sources: CDR, NPS scores, support logs, billing history
Deployment: Coral multi-agent workflow integrated with CRM systems
Data Sources: CDR, NPS scores, support logs, billing history
Agent Ecosystem
Predictive Analytics Agent - Real-time churn scoring
Retention Strategy Agent - Personalized intervention selection
Support Queue Agent - VIP routing and ticket prioritization
Predictive Analytics Agent - Real-time churn scoring
Retention Strategy Agent - Personalized intervention selection
Support Queue Agent - VIP routing and ticket prioritization
Workflow
Data Ingestion - Daily batch or real-time customer metrics fed to Churn-Watch thread
Risk Assessment - Analytics Agent generates churn scores for all subscribers
High-Risk Filtering - Only scores ≥ 0.8 forwarded to Strategy Agent
Intervention Selection - Strategy Agent selects optimal incentive (discounts, upgrades, VIP support)
Offer Execution - Support Queue Agent updates CRM and creates VIP tickets
Customer Contact - SMS/in-app messages delivered with personalized offers
Outcome Tracking - Fed records results, pays agents from escrow, refunds unused tokens
Data Ingestion - Daily batch or real-time customer metrics fed to Churn-Watch thread
Risk Assessment - Analytics Agent generates churn scores for all subscribers
High-Risk Filtering - Only scores ≥ 0.8 forwarded to Strategy Agent
Intervention Selection - Strategy Agent selects optimal incentive (discounts, upgrades, VIP support)
Offer Execution - Support Queue Agent updates CRM and creates VIP tickets
Customer Contact - SMS/in-app messages delivered with personalized offers
Outcome Tracking - Fed records results, pays agents from escrow, refunds unused tokens
Success Metrics
Response Time: ≤ 2 seconds from score to offer
Privacy Compliance: GDPR-compliant data handling
ROI Tracking: Token spend vs. churn saves analytics
Response Time: ≤ 2 seconds from score to offer
Privacy Compliance: GDPR-compliant data handling
ROI Tracking: Token spend vs. churn saves analytics
Success Metrics
Low-Risk Customers - Scores < 0.8 end thread silently, no cost incurred
Offer Rejection - Escalation to human agents via new Fed session
Data Issues - Schema validation errors flag threads without token deduction
Low-Risk Customers - Scores < 0.8 end thread silently, no cost incurred
Offer Rejection - Escalation to human agents via new Fed session
Data Issues - Schema validation errors flag threads without token deduction
FAQ's
What is the Internet of AI Agents?
What is the Coral Protocol?
What is the Coral Server?
How can I work with Coral?
What technologies and frameworks does Coral support?
Subscribe to our newsletter
Join the waitlist to keep up with Coral Protocol.
Contact Us
©2025 Coral Protocol.
FAQ's
What is the Internet of AI Agents?
What is the Coral Protocol?
What is the Coral Server?
How can I work with Coral?
What technologies and frameworks does Coral support?
Subscribe to our newsletter
Join the waitlist to keep up with Coral Protocol.
Contact Us
©2025 Coral Protocol.
FAQ's
What is the Internet of AI Agents?
What is the Coral Protocol?
What is the Coral Server?
How can I work with Coral?
What technologies and frameworks does Coral support?
Subscribe to our newsletter
Join the waitlist to keep up with Coral Protocol.
Contact Us
©2025 Coral Protocol.