Proactive Customer Churn Prevention

Telecommunications (B2C)

Overview

Reduce monthly churn by detecting high-risk subscribers and automatically launching personalized retention offers before customers leave.

Key Stakeholders

  • Marketing Teams - Improved retention rates and ROI tracking

  • Customer Experience Teams - Proactive customer care

  • Subscribers - Relevant offers and improved service

  • Agent Developers - Usage-based revenue model

  • Marketing Teams - Improved retention rates and ROI tracking

  • Customer Experience Teams - Proactive customer care

  • Subscribers - Relevant offers and improved service

  • Agent Developers - Usage-based revenue model

Technical Architecture

Deployment: Coral multi-agent workflow integrated with CRM systems Data Sources: CDR, NPS scores, support logs, billing history

Deployment: Coral multi-agent workflow integrated with CRM systems Data Sources: CDR, NPS scores, support logs, billing history

Agent Ecosystem

  • Predictive Analytics Agent - Real-time churn scoring

  • Retention Strategy Agent - Personalized intervention selection

  • Support Queue Agent - VIP routing and ticket prioritization

  • Predictive Analytics Agent - Real-time churn scoring

  • Retention Strategy Agent - Personalized intervention selection

  • Support Queue Agent - VIP routing and ticket prioritization

Workflow

  1. Incident Detection - Daily batch or real-time customer metrics fed to Churn-Watch thread

  2. Data Ingestion - Analytics Agent generates churn scores for all subscribers

  3. High-Risk Filtering - Only scores ≥ 0.8 forwarded to Strategy Agent

  4. Intervention Selection - Strategy Agent selects optimal incentive (discounts, upgrades, VIP support)

  5. Offer Execution - Support Queue Agent updates CRM and creates VIP tickets

  6. Customer Contact - SMS/in-app messages delivered with personalized offers

  7. Outcome Tracking - Fed records results, pays agents from escrow, refunds unused tokens

  1. Incident Detection - Daily batch or real-time customer metrics fed to Churn-Watch thread

  2. Data Ingestion - Analytics Agent generates churn scores for all subscribers

  3. High-Risk Filtering - Only scores ≥ 0.8 forwarded to Strategy Agent

  4. Intervention Selection - Strategy Agent selects optimal incentive (discounts, upgrades, VIP support)

  5. Offer Execution - Support Queue Agent updates CRM and creates VIP tickets

  6. Customer Contact - SMS/in-app messages delivered with personalized offers

  7. Outcome Tracking - Fed records results, pays agents from escrow, refunds unused tokens

Success Metrics

  • Response Time: ≤ 2 seconds from score to offer

  • Privacy Compliance: GDPR-compliant data handling

  • ROI Tracking: Token spend vs. churn saves analytics

  • Response Time: ≤ 2 seconds from score to offer

  • Privacy Compliance: GDPR-compliant data handling

  • ROI Tracking: Token spend vs. churn saves analytics

Success Metrics

  • Low-Risk Customers - Scores < 0.8 end thread silently, no cost incurred

  • Offer Rejection - Escalation to human agents via new Fed session

  • Data Issues - Schema validation errors flag threads without token deduction

  • Low-Risk Customers - Scores < 0.8 end thread silently, no cost incurred

  • Offer Rejection - Escalation to human agents via new Fed session

  • Data Issues - Schema validation errors flag threads without token deduction

FAQ's

What is the Internet of AI Agents?

What is the Coral Protocol?

What is the Coral Server?

How can I work with Coral?

What technologies and frameworks does Coral support?

Subscribe to our newsletter

Join the waitlist to keep up with Coral Protocol.

©2025 Coral Protocol.

FAQ's

What is the Internet of AI Agents?

What is the Coral Protocol?

What is the Coral Server?

How can I work with Coral?

What technologies and frameworks does Coral support?

Subscribe to our newsletter

Join the waitlist to keep up with Coral Protocol.

©2025 Coral Protocol.

FAQ's

What is the Internet of AI Agents?

What is the Coral Protocol?

What is the Coral Server?

How can I work with Coral?

What technologies and frameworks does Coral support?

Subscribe to our newsletter

Join the waitlist to keep up with Coral Protocol.

©2025 Coral Protocol.